Contact Us

Pic-nic

Opening Hours

Monday to Saturday 9am – 4pm. Closed Sunday.

Address

5a Knockmore Square, Lisburn, BT28 1SZ

Phone

02892 677 477

Email

hello@pic-nic.co.uk

CANCELLATIONS, RETURNS & REFUNDS POLICY

  1. Order Cancellation Timeframe: Customers can cancel their orders within 5 minutes of placing them without any charge. Please call us at 02892 679 139 to cancel an order.
  2. Refund Policy: If the order is cancelled within the specified timeframe, a full refund will be issued to the original method of payment. Orders cancelled after 5 minutes may not be eligible for a refund.
  3. Order Modifications: Any modifications to an order should be made within 5 minutes of placing it. After this period, changes cannot be guaranteed and my be subject to additional charges.
  4. Contact Information: For any cancellations or modifications, contact us at 02892 679 139.
  5. Special Requests: Special or customized orders (e.g., large catering requests) require at least 24 hours’ notice for cancellation to be eligible for a refund.
  1. Eligibility for Returns: Given the perishable nature of our products, returns are generally not accepted. However, we are committed to customer satisfaction and will address concerns on a case-by-case basis.
  2. Quality Issues: If you receive an order with quality issues (e.g., spoiled items, incorrect order), please contact us within 1 hour. Provide your order number and details of the issue, along with photos if possible.
  3. Resolution Options: Depending on the issue, we may offer: Replacement item(s), credit towards a future order, or a full or partial refund.
  4. Non-Returnable Items: Items that have been partially consumed, or orders that have been altered after delivery, are not eligible for return or refund unless there is a quality issue.
  5. Contact Information: For any returns inquiries, please reach out to us at 02892 679 139. We aim to resolve all issues promptly to ensure customer satisfaction.
  1. Eligibility for Refunds: Refunds are available for the following scenarios: Orders that have been cancelled within the allowable cancellation period (see or Cancellation Timeframe).Orders that arrive in a poor condition or do not meet our quality standards. Orders delivered with incorrect items or missing products.
  2. Refund Requests: To request a refund, please contact us within 1 hour of receiving your order. Provide your order number, details of the issue, and any supporting photos if applicable.
  3. Processing Refunds: Approved refund requests will be processed within 3-5 business days. Refunds will be issued to the original method of payment.
  4. Non-Refundable Items: Orders that have been consumed or altered in any way after delivery will not be eligible for a refund unless there is a clear quality issue.
  5. Contact Information: For any refund inquiries, please contact us at 02892 679 139.